Privacy Policy

1. Commitment

We are committed to protecting the confidentiality of the personal information we collect through our website. This privacy policy explains how we collect, use, store, and protect your data in accordance with Quebec’s Law 25.

2. Personal Information Collected

We may collect the following personal information:

• Full name, email address, phone number;

• IP address, browser type, device type, operating system, time zone setting;

• Billing and shipping addresses;

• Payment information (credit/debit card number, security codes);

• Login credentials (username and password);

• Pages visited on our website, documents viewed, and the date and time of your visit;

• Any other information you provide through our contact forms or services.

3. Purposes of Data Collection

We collect personal information to:

• Respond to your questions or requests;

• Provide products or services you request;

• Improve the performance and content of our website;

• Analyze website usage and trends;

• Send updates, offers, and newsletters (with your consent);

• Fulfill our contractual obligations;

• Ensure legal and regulatory compliance.

4. Consent

Your personal information is collected only with your consent, except where permitted or required by law. You may withdraw your consent at any time.

5. Access and Correction

You have the right to:

• Access your personal information held by us;

• Request that it be corrected or updated;

• Request its deletion, subject to legal or contractual retention requirements.

To exercise these rights, please contact us using the information in section 7.

6. Data Security

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the information collected. These measures protect your data from unauthorized access, misuse, or disclosure.

7. Privacy Officer

• Name: Patricia Villeneuve

• Address: 3545 Boulevard des Entreprises, Terrebonne, J6X 4J9

• Phone: 514-326-8686

You can contact our privacy officer for any request regarding access, correction, withdrawal of consent, or information about how your data is handled.

8. Retention

We retain your personal information only as long as necessary to fulfill the purposes described above or to meet legal requirements. When no longer needed, the data is securely deleted or anonymized.

9. Disclosure to Third Parties

We do not sell, rent, or share your personal information with third parties, except:

• When required by law;

• When necessary to provide a service you have requested;

• With your explicit consent.

10. Updates to This Policy

We may update this policy to reflect legal or operational changes. We encourage you to review it periodically.

Last updated: May 21, 2025